Availability

Items listed on our website are usually in stock unless otherwise noted. However, it is possible that some items listed on the Pirates! Store website may not be available at the time of ordering. If a particular Pirates! Store item is out of stock we will contact you with this information after you place your order.

Privacy Policy Statement

This is the web site of Pirates! Store LLC.

Our postal address is
2586 W 28th Ave
Eugene, OR 97405

We can be reached via e-mail at info@piratesstore.com or you can reach us by telephone at 541-345-3933

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect aggregate anonymous information on what pages consumers access or visit, information volunteered by the consumer, such as order information and/or site registrations, name and address, email address, telephone number, payment information (e.g., credit card number and billing address).

The information we collect is used to improve the content of our Web page, used by us to contact consumers for marketing purposes and process orders.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record anonymous information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site, customize Web page content based on visitors' browser type or other information that the visitor sends.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Sales Promotions

FREE GIFT! sale (when applicable) limited to one gift per order.

Return Policy

Our return policy depends on the category of item that you order.

PIRATE FLAGS & PIRATE CLOTHES Pirates! Store categories: Returned/exchanged items must be in unworn undamaged state, and returned/exchanged no later than 14 days (postmark) from the shipment date. Returned (without an exchange) items are only suitable for 85% refund (15% handling/restocking fee) without exception. We do not return shipping or handling fees.

PIRATE GAMES & PIRATE TOYS Pirates! Store categories: we provide a 14-day return period starting from the order date. Items are eligible for 85% refund (15% handling/restocking) only if the item is returned to us in undamaged, unused, and unopened condition. If the item does not meet the conditions for return eligibility, they cannot be returned at all. We do not return shipping or handling fees. Please note that orders of 2 or more of the same toy are not eligible for return at all.

PIRATE COSTUMES & COSTUMES ACCESSORIES Pirates! Store category: Items may be returned/exchanged in a completely resellable (new) condition only. Returned/exchanged items must be in unworn undamaged state, in the original packaging, and returned/exchanged no later than 14 days (postmark) from the shipment date. Returned (without an exchange) items are only suitable for 85% refund (15% handling/restocking fee) without exception. Costumes may not be returned/exchanged at all if the costume has been worn and/or is damaged, portions of the costume are missing, the original packaging is missing or broken, or more than 14 days have elapsed since the costume has been shipped. Also, correctly fulfilled orders, placed between October 16th and November 1st, are not eligible for a refund. This policy has been enacted due to abuse of costume sales. Please note that exchanges for different sized costumes of the exact same design and style are not a problem as long as the costume has not been damaged or used and we are notified about the exchange within 14 days of the purchase date. The following personal accessories may only be returned if in unopened and in factory sealed packages: beards, eyebrows, eyelashes, hats, moustaches, stockings, teeth, tights, undergarments, wigs and similar. If in doubt please check with us before ordering.
Please note that for all returns and exchanges you will be responsible for any applicable shipping fees.

Holiday Season - Costumes Exchanges/Returns.

Children costumes bought between December 1st and December 22nd can be returned/exchanged within 20 days (instead of 14 days) from the purchase date.

Our return procedure is simple:

1. Let us know that you wish to return/exchange the item by contacting us using email (info@piratesstore.com). It would be helpful if you would please indicate the reason for the return.

2. We will provide you with the return address and RMA number. Unfortunately, we cannot accept a return/exchange without RMA. Return/exchange packages without RMA will be returned to sender.

For your protection, we recommend that you use a shipping service with insurance and delivery confirmation for your return shipment.

If an invalid address is provided or the shipment is refused and consequently the order is returned to us, we will treat it as a return. If the shipping service provider (UPS/USPS) charges us a return fee, caused by a return resulting from no fault of ours, this charge will be your responsibility.

We are a reseller of high quality merchandise from reputable manufacturers/suppliers. Also, we use detailed quality control procedures before we ship. However, in the unlikely event that you will receive a faulty (due to the manufacturing defect) product, please return the defective product ASAP, within 3 days from the order delivery date, and in the original packaging, back to us. Upon confirmation of the defect, and if the product otherwise conforms to the conditions for a return/exchange as specified in our return/exchange policy, we will send you exactly the same product as a replacement. In case we do not have exactly the same product for the replacement we will refund 100% of what you paid for the defective item.

Safety of Your On-line Purchase

The Pirates! Store protects you while you shop at our store, so that you never have to worry about credit card safety. Period.

We guarantee that every transaction you make at the Pirates! Store will be safe.

Why is the Pirates! Store so safe?

• Safety in Numbers: When you shop at the Pirates! Store you'll be one of the thousands of customers that have safely used their credit cards to make their purchases without fraud.

• Safe Technology: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Your information remains encrypted on our computers. This means that even if our computers were physically stolen, all of your information would remain inaccessible.

• Certified by GeoTrust Global: The Pirates! Store has its business information and business practices reviewed every year by an independent agency, GeoTrust Global (DigiCert Inc.)

The Pirates! Store never sells customer information.

Shipping and Handling

Orders are usually processed and shipped within 24 hours (Mon-Sat).

Your shopping cart will display the shipping and handling charge for your order.

Please note that Pirates! Store is not responsible for lost or damaged items resulting - in transit - from USPS/UPS shipping service.

In the unlikely event that an order is damaged, delayed or lost in transit, we will do our best to assist the customer in the effort to help recover, from the shipping service provider, the items and/or costs.
However, Pirates! Store LLC is not responsible or in any way liable for damaged, lost or delayed shipments due to the shipping service.

Please note that UPS imposes additional fee for any delivery address correction, which will be your responsibility if you provide an incorrect shipping address. Currently, the UPS address correction charge for UPS Ground service shipments is: $10.00 per package and for UPS 2nd Day Air and UPS 3 Day Select shipments the charge is: $11.00 per package.
Also, depending on the delivery location, UPS may add a fuel surcharge to the shipping cost. For most delivery locations, UPS does not add this surcharge. However, if it happens, this UPS fuel surcharge will be added to your original shipping cost.

Shipping and handling charges apply to all Pirates! Store shipments. This includes items sent by request via more than one parcel or shipment.

Shipping times listed are based on United States Postal Service (USPS) or United Parcel Service of America, Inc. (UPS) service estimates (business days). Delivery times may vary.

Pirates! Store LLC ships all orders from Eugene, Oregon USA

United States Orders

For US orders we use USPS First Class Mail, USPS Priority Mail, USPS Express Mail (insured), USPS Standard Post, UPS 2nd Day Air, UPS 3 Day Select or UPS Ground, depending on the type of service you select. Please note: US Postal Service does not provide automatic insurance for packages which use: USPS Priority Mail or USPS Standard Post. Although problems with those two USPS mail services are rare, we do recommend, for your protection, that you select the insurance option for USPS Priority or USPS Standard service during the checkout (additional fee applies).

USPS First Class mail service usually delivers in 3-6 days, USPS Priority mail service usually delivers in 2-4 days, USPS Express Mail service usually delivers overnight (if order is placed before 11:00am PST).

United Parcel Service of America, Inc. (UPS) 2nd Day Air service (this is not an overnight service) delivers by the end of the second business day (if order is placed before 12:00pm PST).

United Parcel Service of America, Inc. (UPS) 3 Day Select service delivers by the end of the third business day (if order is placed before 12:00pm PST).

United Parcel Service of America, Inc. (UPS) Ground shipping service usually delivers in 2-10 days.

If you need your order by a certain date we recommend USPS Express Mail, UPS 2nd Day Air or UPS 3 Day Select shipping service.

Customer is responsible for all applicable taxes.

Please note that we reserve the right to upgrade your shipping service to a better one at no additional cost to you.

International Orders

For international orders we use: USPS Express Mail International shipping service.

Shipping rates vary depending on the country you select. Your shopping cart displays the shipping charge for international orders after you select your country from the drop down list. If your country is not listed please contact us at info@piratesstore.com. Customer is responsible for all duty and tax.

Wholesale & Volume Purchases

If you have a retail store and wish to resell our products, please call us at: (541) 345-3933 or send us an email: info@piratesstore.com.

Credit Card Chargeback Policy

Please note that all credit card chargebacks initiated by the customer are subject to a $50 service fee. We may, at our sole discretion, send the amount disputed by the chargeback and the $50 service fee to a collections agency of our choosing. Please also note that credit card chargebacks will be treated as delinquent accounts and as such may be reported to credit rating agencies.

Legal Information & Notices

Pirates! Store LLC ("the Store") reserves the right, at its sole discretion, to change, add or remove portions of this Policy, at any time. It is your responsibility to check this Policy each time before using the piratesstore.com website ("the Site"). Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. You agree that all subsequent purchases by you will be subject to the terms and conditions of this Policy, which shall apply until we post a modified Policy and then in accordance with such modified Policy. As long as you comply with this Policy and any such modifications, the Store grants you ("the End-User") a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

The Store reserves the right, at any time, without notice, to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason.

The Store reserves the right to change prices for products displayed at the Store's website (piratesstore.com) at any time and particularly to correct pricing errors that appear on the Store's website.

The Store is not responsible for typographical errors on its website. The Store reserves the right to cancel any order you have placed if there was a typographical error on the Store's website concerning the pricing or availability of any item you ordered when you placed the order.

The Store reserves the right to change the terms and conditions of sale at the Store at any time.

The Store may make changes to any products or services offered at the Store's website, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the Store's website with respect to products and services may be out of date, and the Store makes no commitment to update the information provided at the Store's website with respect to such products and services.

You agree to indemnify and hold the Store, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys' fees), made against the Store by any third party due to or arising out of or in connection with your use of the Store's website.

LIMITATION OF LIABILITY. THE ENTIRE RISK ARISING OUT OF THE USE OF THE STORE'S SITE, THE USE OF ANY PRODUCTS AND/OR SERVICES OFFERED ON OR IN CONNECTION WITH THE SITE, AND/OR THE USE OF ANY CONTENT REMAINS WITH YOU. IN NO EVENT SHALL THE STORE OR ITS LICENSORS OR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR AFFILIATES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF THIS POLICY OR THE USE OF OR INABILITY TO USE ANY PRODUCTS AND/OR SERVICES, WITH THE DELAY OR INABILITY TO USE THE STORE'S SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE PRODUCTS OR SERVICES, OR FOR ANY INFORMATION AND/OR PRODUCTS OBTAINED THROUGH THE STORE'S SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE EVEN IF THE STORE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR POSTED ON THE SITE, THE MAXIMUM LIABILITY THAT THE STORE SHALL HAVE IS LIMITED TO ANY AMOUNTS ACTUALLY PAID TO THE STORE BY YOU, THE END-USER. ORDER INFORMATION SUCH AS BILLING OR SHIPPING ADDRESS THAT IS INACCURATE OR INCOMPLETE MAY RESULT IN DELAYS THAT SHALL NOT BE THE RESPONSIBILITY OF THE STORE. YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS OF LIABILITY, DISCLAIMERS OF WARRANTIES AND LIMITED REMEDIES SET FORTH HEREIN REPRESENT AN INSEPARABLE ALLOCATION OF RISK (INCLUDING, WITHOUT LIMITATION, IN THE EVENT OF A TOTAL AND FUNDAMENTAL BREACH OF THIS POLICY) THAT IS AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify the Store's acceptance of your order, nor does it constitute confirmation of our offer to sell. The Store reserves the right at any time after receipt of your order to accept or decline your order for any reason. Your order will be deemed accepted by the Store upon shipment of products that you have ordered. Title to goods and all risk of loss passes to you upon delivery to the common carrier.